Havel Trading SA is committed to protecting the privacy of users of its website haveltrading.com. This page explains what data is collected, why and how it is used, retained and protected — in compliance with the General Data Protection Regulation (GDPR) and applicable Swiss and Luxembourg data protection legislation.
12Articles in this document
GDPREU data protection compliance
B261753Luxembourg Business Register
Article 01
Data Controller
The website haveltrading.com is operated by Havel Trading SA, a company incorporated under Luxembourg law (Luxembourg Business Register n° B261753), with registered offices at 3 Rue Léon Laval, 3372 Leudelange, Luxembourg.
Technical management, hosting, and website maintenance are handled by Aurea Media, acting as technical service provider.
Article 02
Data Collected
Depending on your interactions with our website, we may collect the following information:
- Information voluntarily submitted via website forms: name, company, email address, phone number, subject, message, and any other data you choose to provide.
- Technical browsing data: IP address, browser type and version, pages visited, date and time of connection, and server logs.
Article 03
Purposes of Processing
Data collected is used exclusively for the following purposes:
- Responding to contact requests submitted via website forms — from counterparties, partners, or prospective team members.
- Managing the commercial and business relationship: follow-up on enquiries and exchanges.
- Improving, securing and developing the website (maintenance, performance optimisation, traffic analysis, error detection).
Article 04
Legal Basis for Processing
The processing of your data is based on one of the following legal grounds:
| Legal Basis | Application |
|---|
| Consent | When you complete and submit an online form |
| Pre-contractual steps | Processing a contact or business enquiry |
| Legitimate interest | Website improvement, security and maintenance |
Article 05
Mandatory vs. Optional Data
Providing your personal information (name, email, message, etc.) is voluntary. However, without this data, we may not be able to process or respond to your enquiry effectively.
Please note: if you wish to remain anonymous, you may limit the information you provide to what is strictly necessary for your request. No field is made technically mandatory in a misleading manner.
Article 06
Recipients of Data
Your data is accessible solely to Havel Trading SA and, where technically required, to its trusted service provider:
- Aurea Media — for website maintenance, hosting and technical management.
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No commercial transfer: your data is never sold, rented or transferred to third parties for commercial or advertising purposes, unless explicitly communicated otherwise.
Article 07
Data Retention Period
Your data is retained for the period strictly necessary to process your enquiry (contact, business follow-up). Once this period expires, data is deleted or anonymised, unless a legal or regulatory obligation requires otherwise.
Article 08
Data Security
Havel Trading SA and Aurea Media implement appropriate technical and organisational measures to protect your data against:
- Any unauthorised or fraudulent access.
- Any accidental or unlawful alteration, disclosure or destruction.
- Any loss or processing not in compliance with applicable regulations.
Article 09
Your Rights (GDPR)
In accordance with the GDPR, you have the following rights regarding your personal data:
👁️AccessObtain a copy of all data held about you by Havel Trading SA.
✏️RectificationRequest correction of inaccurate or incomplete data.
🗑️ErasureRequest deletion of your data, within the limits provided by law.
⏸️RestrictionTemporarily limit the processing of your data in certain situations.
🚫ObjectionObject to processing, in particular for direct marketing purposes.
📦PortabilityReceive your data in a structured, reusable format, where applicable.
Exercising your rights: send your request by email to
info@haveltrading.com. We are committed to responding within a maximum period of one month.
Article 10
Cookies & Trackers
The website haveltrading.com may use cookies or other trackers to improve user experience, measure site traffic, or for statistical analysis.
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Consent: where cookies or trackers are used for statistical or marketing tracking, an information banner and prior consent mechanism are implemented in accordance with applicable regulations (GDPR / CNIL guidelines).
Article 11
Policy Updates
We reserve the right to modify this policy at any time, in particular to reflect legislative changes or new processing practices. The effective date will be updated accordingly.
We encourage you to review this page periodically to stay informed of any changes.
Article 12
Complaints
If you believe that the processing of your personal data does not comply with your rights or applicable regulations, you may lodge a complaint with the competent supervisory authority.
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CNPD — Commission Nationale pour la Protection des Données (Luxembourg)
The Luxembourg supervisory authority for personal data protection.
cnpd.public.lu · 15 Boulevard du Jazz, L-4370 Belvaux, Luxembourg
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PFPDT — Préposé fédéral à la protection des données et à la transparence (Switzerland)
Swiss federal supervisory authority for data protection.
edoeb.admin.ch
FAQ
Frequently Asked Questions
Is my data transferred outside the European Union?+
No. Your data is hosted and processed within the European Union by Aurea Media. No transfers to third countries are made in connection with the processing of your enquiries on haveltrading.com.
How long does it take to process a data rights request?+
In accordance with the GDPR, we are committed to responding to any request within a maximum of one month from receipt. This period may be extended by two additional months for complex requests, with prior notice.
Can I request deletion of my data after submitting a contact form?+
Yes. You may request deletion of your data at any time by contacting us at
info@haveltrading.com. Deletion will be carried out unless a legal obligation requires us to retain certain information.
How can I manage cookies on haveltrading.com?+
If a cookie consent banner is displayed on the website, you may update your preferences at any time using the dedicated link. You may also configure your browser to refuse all cookies — note that this may affect certain site features.
A question about your personal data?
Contact us directly — our team will respond within 24 hours.
